HolidayCo. Answers Your Hosting Questions

View our Owners FAQs

Listing your holiday home is a big decision, and we know you’ll have questions. That’s why we’ve put together our Hosting FAQs, clear, straightforward answers about everything from how to get started and guest bookings to cleaning, maintenance, and reporting. With HolidayCo. you’ll always know your property is in good hands, your returns are maximised, and you can enjoy the benefits of ownership without the day-to-day stress.

  • How do I get started with HolidayCo?

    Simply reach out to our team—we’ll visit your property (or review photos), provide feedback on presentation, and guide you through STRA registration, insurance, and pricing.

  • Does my home need to be "Luxury"?

    No—our guests are looking for all types of stays: family beach houses, cosy cabins, countryside escapes, and snow chalets. What matters most is that the property is well-presented, clean, and safe.

  • What are the management fees?

    We charge 17.5% (incl. GST) of the accommodation tariff. Third-party platforms (Airbnb, Stayz, etc.) also apply fees, which are typically passed on to guest

  • How is income paid to me?

    Owner payments are processed monthly, with a detailed statement of bookings, fees, and any expenses deducted (e.g. linen, amenities).

  • Can you help set my nightly rates?

    Yes—our team analyses comparable properties, local demand, seasonality, and market data to set competitive rates. We review these regularly to maximise your return.

  • Do I need to provide furniture and styling?

    Yes—your home should be fully furnished and guest-ready. We can recommend styling or furnishing packages to help maximise appeal and returns.

  • Do I need to provide linen and amenities?

    No—we supply commercial-grade linen and hotel-quality starter packs for guests, billed per booking.

  • Who looks after pools, spas, or gardens?

    Specialist maintenance (e.g. pool servicing, gardening) is the responsibility of the owner. We can recommend local contractors if required.

  • Who checks in the guests?

    Guests check in online before arrival. Our local team ensures the property is ready and provides after-hours support in case of emergencies.

  • What if a guest damages something?

    We take a bond for every booking and conduct inspections before and after each stay. Any damages are deducted from the guest bond where applicable.

  • How do you screen guests?

    All bookings are verified with guest ID checks and booking history. We also require compliance with NSW STRA Code of Conduct, ensuring only responsible guests stay in your home.

  • Can I use my property whenever I want?

    Yes—you have complete flexibility. Simply block out the dates you’d like to use your home in advance.

  • Can I list my property elsewhere too?

    We manage your property across multiple platforms (Airbnb, Booking.com, Stayz, etc.) to ensure maximum exposure. You don’t need to manage this yourself.

  • Do I need an STRA number?

    Yes—it is a legal requirement in NSW. We can arrange registration on your behalf.

  • What insurance do I need?

    We recommend comprehensive landlord insurance including holiday rental cover and public liability. Providers such as Terri Scheer offer short-term rental products specifically for this purpose.